Archive for February, 2007
Policy Parrots - when customer service becomes policy education…
0 Comments Published February 8th, 2007 in ConsultingI wrote a few entries starting a new category over at IT Toolbox. The Policy Parrot stories are meant to showcase examples - from personal experience or that I read about (ie: you submit to me) - when customer service personnel become policy education experts - explaining to you the policy versus listening and reasoning [...]




