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Policy Parrots - when customer service becomes policy education…

Written by Matt Moran on February 8, 2007 – 5:04 pm -

I wrote a few entries starting a new category over at IT Toolbox.  The Policy Parrot stories are meant to showcase examples - from personal experience or that I read about (ie: you submit to me) - when customer service personnel become policy education experts - explaining to you the policy versus listening and reasoning through your concern or situation.

squack - paragraph 3 clause 1a clearly says...

Let me know what you think about the stories and submit your own story here or over at IT Toolbox.


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Matthew Moran is a songwriter, performer, and author based in Anthem Arizona. Emotional and introspective songs of love, romance, heartache, & living... "sounds like life..."

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